Troubleshooting and Tutorials

In the 'Help' section of the dashboard, you can refresh the connection between I AM POP and your Facebook page, get in touch for support, or retake product walkthroughs

Navigate to the 'Troubleshooting' tab of the 'Help' section and you will find links to support documents, a way to get in touch with our Customer Success team, and you can refresh the connection between I AM POP and your Facebook page.

This last option can solve issues with your Messenger bot. Sometimes, a loss of connection can lead to error messages and limited functionality. Refresh your connection to solve this problem.

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If you encounter these messages in your Messenger channel, chances are you only need to refresh your connection.

In the 'Tutorial' tab of the dashboard, you can read up on our guides, as well as retake 'Walkthroughs'. These 'Walkthroughs' are triggered the very first time you use I AM POP, but refreshing your memory never hurts!